Last updated October 5, 2026
This policy explains how Flow with Joyce handles personal information in connection with flowjoyce.com, inquiries, appointments, and related marketing communications. For privacy questions or requests, contact [email protected].
Information we collect
When you contact us, book a call, or request updates, we collect the information you provide, such as your name, email address, phone number, business details, appointment information, and message content. Please do not submit patient records or sensitive health information through this website.
Our website and service providers also collect technical and usage information, which may include your IP address, browser, device information, referring page, pages visited, interactions, cookie identifiers, and advertising identifiers.
How we use information
We use information to respond to inquiries, arrange appointments, communicate about services, manage client relationships, operate and secure the website, understand visitor activity, measure advertising performance, and send marketing emails or text messages when permitted and with consent where required.
Cookies, analytics, and advertising pixels
We use cookies and similar technologies, including analytics tools and advertising pixels, to understand website activity, measure campaigns, and support advertising. Advertising providers may connect activity on this website with information from other websites or services to personalize advertising.
You can manage cookies through your browser and advertising preferences through the relevant platform. Blocking some technologies may affect website features. Browser settings alone may not stop every type of tracking. To request an opt out of the use or disclosure of your information for targeted advertising, contact [email protected]. We will handle requests as required by applicable law.
Who receives information
We use GoHighLevel (HighLevel) to host our website and manage forms, appointment bookings, customer contacts, automated follow ups, marketing emails, and text messages. Information you submit through these features is stored and processed through our HighLevel account to provide our services. HighLevel acts as a service provider for this processing, and this Privacy Policy describes how Flow with Joyce uses your information.
Analytics and advertising tools connected to our website may also receive information about visits and interactions. Fonts are delivered through Google Fonts, and media is delivered through hosting infrastructure. These services may receive technical information, such as your IP address. Social platforms have their own privacy practices when you visit them through our footer links.
Advertising disclosures can be considered sharing or a sale under some privacy laws, even when no money changes hands. Any rights that apply to these disclosures depend on your location and applicable law. We may also disclose information when required by law, to protect legal rights or security, or as part of a business transfer subject to applicable protections.
Email and text message choices
Use the unsubscribe link in a marketing email to stop marketing emails. Reply STOP to a text message to stop text messages, or HELP for assistance. Consent is not a condition of purchase. Message frequency varies and message and data rates may apply. We will honor requests to stop messages as required by applicable law. You can also send an opt out request directly to our contact email.
Mobile numbers, text messaging consent, and opt in records are not shared with third parties or affiliates for their own marketing or promotional purposes. They may be provided to service providers that deliver or support our messaging program, or disclosed when legally required.
Retention and security
We retain information for as long as reasonably needed for the purposes described here, including providing services, maintaining business records, handling requests, and meeting legal obligations. Retention depends on the type of information and the reason it was collected. We use reasonable safeguards, but no online service can guarantee absolute security.
Your privacy requests
Depending on your location and applicable law, you may have rights to access, correct, obtain a copy of, or delete personal information, withdraw consent, or opt out of certain processing. Send requests to [email protected]. We may need to verify your identity and will explain any applicable limitations. If a request is denied, you may ask us to review the decision and exercise any appeal or complaint rights available under applicable law.
Other websites and international processing
Social links and client website previews lead to services with separate privacy policies. Information may be processed in the United States or other countries where our providers operate, which may have different privacy laws.
Children
Our services are intended for business audiences, and this website is not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
Policy updates
We may update this policy as our services or practices change. The date above identifies the latest revision. Where required, we will provide additional notice or request consent for material changes.